Before any item can be returned to Lilliput UK Ltd, customers must firstly obtain an RMA number by completing the form below. To speed up the process, please ensure that all fields are completed correctly.

Please take note of the RMA Checklist. By submitting an RMA request, you are agreeing to the points set out below.

RMA Checklist

  • Before any goods are returned, the customer must obtain an RMA number by completing the form on the left. When returning goods, please clearly mark the RMA number on the outside of the delivery box.
  • All Lilliput Monitor products have a twelve month return to base warranty. "Prototyping" items including but not limited to the ODroid range, Raspberry Pi range, Orange Pi range, Up Board range, and any product listed on our websites as an "SKD" part are requiring of specialist technical knowledge and owing to their scope of use carry a limited warranty of 3 months. Batteries are covered by a six month return to base warranty. Return carriage costs must be covered at the expense of the customer.
  • Unwanted items or Non Faulty returns requests are permissable for return within 14 calendar days for refund only. Lilliput UK reserves the right to charge a 25% restocking fee (not including further deductions for missing accessories) or reject the returned product if these criteria are not met. So please make sure you take great care with the product you have purchased and keep all packaging in good condition!
  • Goods returned as faulty for warranty repair/replacement should be returned to Lilliput UK without product packaging or accessories -- just return the faulty product.
  • If the customer returns a product as 'faulty', but the product is diagnosed to be working by Lilliput UK, the customer will be liable for a £10 (ex VAT) testing fee and return carriage charges before any goods will be returned to the customer. Lilliput UK will not give refunds/replacements/credit in this instance. Make sure you thoroughly test the product before returning it to avoid these charges!
  • If the warranty seal is broken, the product has been supplied with the wrong power input, or the product has clearly been treated poorly, Lilliput UK will reject the return immediately and the above testing / return shipping fee will apply.
  • The customer should ensure that goods are returned using a trackable courier service with adequate insurance, and take great care when packaging the goods. Lilliput UK do not take responsibility of the goods during delivery to us.

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Lilliput UK Ltd operates the European distribution centre for Lilliput products. Lilliput UK are specialists in 7 inch monitors, 8 inch monitors, 10 inch monitors, and touch screen monitors. We provide European customers with access to the latest Lilliput stock, fast and affordable delivery and a local point of contact. Please click here to buy direct. Please click here to view our returns policy.

Lilliput UK are specialists in touch screen monitors, 5" monitors, 7" monitors, 8" monitors, 10" monitors, VGA monitors, HDMI monitors, DVI monitors, USB monitors, composite video monitors, field monitors, panel PCs, in-car PCs.